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Cancellations:
All activities must be reserved a minimum
24 business hours before departure. Any tours
reserved less than 24 business hours before departure
and not completed are subject to a 5% administrative
fee. Business hours are 24 hours a day 7 days
a week. Any activity or tour can be canceled with
7 days advance notice. All activities or tours
canceled by you result in a 5% administrative
processing fee.
"No shows" or failure to cancel
a tour or activity will result in a 100% charge
for the service. This is noted at the bottom of
every Contract/Voucher as Follows:
This Contract/Voucher does not include any services
other than those stated herein, and is non-negotiable
and non-transferable. Cancun Catamarans are not
responsible for and no claim will be honoured
for "NO SHOWS"
Itineraries may be changed providing sufficient
notice is given. Any problems with the Reservation,
please contact Allen Mason on 998-889-9103 or
1-888-335-1996
Cancellations must be done by the person that
made the reservation. We do not accept calls from
other travel providers or a hotel concierge. This
is to protect you from somebody else canceling
your tour or activities.
In the event an activity or tour is cancelled
by the tour operator, for any reason, and you
are unable to reschedule, you will receive an
immediate (in 48 hours or less) 100% refund to
your credit card.
(Normal refund time, for a Tour Reserved and
charged in Mexico, can be 48 hours. We can do
it in 48 hours or less because we do our banking
in the U.S.A., Britian and Mexico.)
Notification of a cancellation must be received
by Cancun Catamarans, 7 days before the activity
or tour is to begin, via:
· E-mail - to which you must also call
to be sure we have received the e-mail.
· Telephone call while in Mexico (01-998-889-9103)
· Telephone call while in the USA (1-888-335-1996
)
· No mailed letters accepted as these can
be delayed
Paypal Refunds (which are
our preferred method of payment) will be made
back to the original e-mail address and will be
minus any Paypal Fees.
Charges to your card:
The charges will appear on your card from TACWAC
SA de CV.
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